Policies and ProceduresClient Procedures CL01 - External Complaints Procedure for Clients (v1.2) CL03 - Membership and Associated Fees Policy (v3.0) CL05 - Program minimum and maximum numbers (coming soon) CL06 - Privacy and Confidentiality Policy CL07 - Behaviour Guidance Policy (v1.0) CL08 - Child protection policy (v1.0) CL09 - Incident Reporting Procedure for Clients (v1.1) CL10 - Booking, waitlist, cancellation and no-show procedure (v2.1) CL12 - COVID-19 Plan for Members (v5.1) CL13 - Toileting Policy (v1.1) CL14 - Customer Service Policy (v1.0) CL15 - Late Pick Up Policy (v1.0) CL16 - Late Payment Collection Policy (v1.0)
